Support

Contact us

Email hello@petaltide.net. We read every message. To help us find the problem quickly, please include:

• your device (for example, iPhone 16 or Apple Watch Series 10) and its iOS or watchOS version
• what you were doing when the problem happened, and what you expected to see
• a screenshot, if it helps show the issue

Please don't send payment details or your Apple Account password. We never need them.

Premium and subscriptions

How do I restore Premium on a new device?

Sign in with the same Apple Account you used to subscribe. In Petaltide, open Settings, tap See Premium Plans, then tap Restore Purchases.

How do I cancel or change my subscription?

Subscriptions are billed and managed by Apple. If Premium is active, open Settings in Petaltide and tap Manage Subscriptions. You can also go to the Settings app on your iPhone, tap your name, then Subscriptions. Cancel at least 24 hours before the current period ends to avoid the next renewal.

How do I request a refund?

Apple handles all refunds. Request one at reportaproblem.apple.com.

What's included for free, and what does Premium add?

Free includes 15-minute Quick Reset sessions with a growing plant, three plant styles, a daily goal with streaks, garden milestones, your three most recent sessions, widgets, Shortcuts, and the Apple Watch app. Premium adds 25, 45, and 60-minute sessions, custom presets, automatic breaks, full history and insights, weekly reviews, flexible goals, routines and reminders, session alerts, Live Activities, ambient sounds, and independent Apple Watch sessions.

Using Petaltide

Why did my plant wilt?

Leaving Petaltide during a focus session makes your plant start to wilt. It's a gentle reminder to come back to your task. Stay in the app until the session ends to keep it blooming.

My sessions aren't syncing between devices.

Petaltide syncs through your private iCloud storage. Make sure each device is signed in to iCloud with the same Apple Account. If iCloud isn't available, Petaltide keeps your data on the device.

How does the Apple Watch app work?

The Watch app controls sessions running on your iPhone and shows your daily goal in complications. With Premium, you can also run a focus session on Apple Watch on its own.

How to start a focus session on Apple Watch

Does the noise check record me?

No. The optional noise check only measures how loud the room is before a session. Audio is never saved. You can turn microphone access on or off in the Settings app under Privacy & Security > Microphone.

I'm not getting session alerts.

Session alerts and resume reminders are part of Premium. Turn them on in Petaltide's Settings, and make sure notifications for Petaltide are allowed in the Settings app.

Privacy and your data

Petaltide doesn't need an account. To learn what the app stores and which services process limited usage and diagnostic data, read the Privacy Policy. For privacy or data deletion requests, email hello@petaltide.net.